Frequently Asked Questions (FAQ)
PLEASE NOTE, FOLLOWING GOVERNMENT GUIDANCE OUR COFFEE SHOP REMAINS SHUT FOR THE FORESEEABLE FUTURE
Are you open Bank Holidays? Yes. The only days we close are Christmas Day, Boxing Day, and New Year’s Day.
What is your returns policy? You must bring the item into store with your receipt or proof of purchase within 28 days. The following items are excluded from our goodwill returns policy – gift vouchers, food, food gifts, food to order, jewellery, wine and hampers. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose, or not as described).
Do you take table bookings for the Coffee Shop? No.
Do you cater for gluten free and vegetarian? Yes, in the Coffee Shop, and we stock special dietary products in our Foodhall, including GF bread and cakes etc.
Do you take coaches? Only by prior arrangement.
Do you ever open in the evening? Yes, for bespoke Dine & Shop events for groups or for special food events which we publicise widely.
Is your shop suitable for people in wheelchairs? Yes. We also have a wheelchair for customers should they require it.