Terms & Conditions

Our Terms & Conditions are as follows:

Prices and Price Reductions

All prices shown are in Sterling and include VAT.

Postage & Packing

All hampers are dispatched in our purpose made Country Harvest boxes at a cost of £11.50 to mainland England, Wales and southern Scotland. Prices for Ireland, northern Scotland and overseas are available on request.

Foreign Orders

Unfortunately, we cannot normally supply goods to addresses outside the UK.

Customer Service

You are welcome to call us during opening hours or contact us by email to discuss your requirements before placing an order, to check its progress or with any queries regarding the delivery of your order. Our number is (+44) 015242 42223 or email [email protected] This email address is being protected from spam bots.

Dispatch

We aim to dispatch ‘in stock’ orders within 48 hours. We aim to deliver most orders within 7 days of reciept. If we find your requested item is out of stock and we cannot supply it within a few days we will email or telephone you giving you the option to cancel your order, wait or accept an alternative. All items are advertised subject to availability. We are a small retailer and do not use electronic stock control so we cannot integrate our online sales with shop sales. Inevitably, we may therefore sometimes sell out of an item that is still on the website. If we have sold out we cannot always repeat, or supply future stock at the same price. If this ever happens we will inform you of the new price by email or telephone before dispatching the goods. You will then have the option of canceling your order. We will only charge your account at the time of dispatch or sufficiently earlier for payment to be cleared – not at the time you place your order.

Receipts and Bill

We will include a receipt for the goods with the dispatch. Any errors in deliveries or charges will be corrected as soon as possible.

Complaints

If you are unhappy with goods or with the service that you have received please contact the manager by email at: [email protected] or on (+44) 015242 42223 during working hours. Refunds will be at the discretion of Country Harvest.

Changes in Terms and Conditions

We reserve the right to amend these terms and conditions without notice either to meet the requirements of the law or at our discretion.

Statutory Rights

Any contract between us shall be governed by English Law. Your statutory rights cannot be affected by any of the above.